Sukuk Plc is committed to providing excellent customer service. This policy outlines our procedures for handling customer complaints effectively and fairly. We believe that every complaint provides an opportunity to improve our services.
This policy applies to all complaints received by Sukuk Plc, regardless of the method of delivery (letter, phone, email).
A complaint is any expression of dissatisfaction, whether justified or not, from a customer regarding Sukuk Plc’s provision of, or failure to provide, a service.
We will generally not investigate complaints that are:
All complaints will be:
The customer will be provided with a written response outlining:
The Managing Director will review the complaint and issue a final response within eight weeks.
All complaint records will be retained for six years from the date of closure or longer if required by legal or regulatory obligations.
Complaints received from other sources (e.g., referrals from other firms) will be handled in accordance with this policy.
We regularly review our complaint handling procedures to:
Sukuk Plc is a public limited company, registered in England No 14544519. Registered Office at 4 Cable Court, Pittman Way, Preston, PR2 9YW